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Phone
Email
Complete Engineering Software Support
TriMech™ Technical Support is dedicated solely to helping our
clients long after they've purchased a solution from us. The
ability to quickly and accurately solve your engineering software
issue is the mission of the entire company, not just the Tech
Support team; so whether you use phone, email, or our online
support we strive to increase your satisfaction. Whatever the
method you use to contact our Tech Support team, you will quickly
learn that we pride ourselves on getting you back on track as soon
as possible.
As the oldest and most experienced SolidWorks reseller in the
Maryland / Delaware / Virginia / North Carolina / South Carolina /
Georgia area, TriMech™ has quite a reputation to live up to. As
engineers ourselves, we know how frustrating it can be with a
deadline looming, waiting for someone to call you back.
TriMech's Technical Support team consistently answers over 95%
of the phone calls live the first time a user calls. In addition to
being available right when you need us to be, our team is able to
deliver resolution within 24 hours on over 94 % of our calls. For
more information on our technical support performance, please click
here.
The core reason for TriMech's™ success over the years has been
our commitment to technically supporting our loyal client base.
Unlike most SolidWorks resellers, we have a dedicated technical
support staff whose job it is to answer your technical questions
and problems in the shortest time possible. We constantly strive to
have the most varied and up-to-date methods to allow users to help
themselves or to get the help that they need.
Here are our options for obtaining technical support M-F between
the hours of 7:30 AM - 5:30 PM EST:
Option 1
Telephone: (888) 874-6324 (TRI-MECH)
This is the FASTEST way to receive help.
A member of our support team will talk with you first to
determine the nature of the problem. If needed, we'll use our live
remote assistance program as described below.
Option 2
E-Mail: support@trimech.com
Your issues will be handled as they arrive by our support staff.
If you have questions pertaining to a particular file, please
include it along with your email. If your question involves a part
or assembly file, please include all the referenced documents in a
zip file. If your files are over 5 MB, please call us for
instructions on how to place them on our secure FTP server.
Live Remote
Assistance
(Please call to speak with the Tech Support
Team First)
With our live-remote assistance tool, a member of our support
team can view your desktop and share control of your mouse and
keyboard to get you on your way to a solution.
How It Works:
Step 1:
Once you are on the phone with a member of our support team, you
will be directed back to this page to initiate the screen-sharing
session. Simply click the Start Session button below.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your support representative can view your
screen and share control of your mouse and keyboard. You are in
full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
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